Question 1

Is Under 1 Roof a Shelter?

Accepted Answer

No — Under 1 Roof is not a shelter. It is a nonprofit housing organization that provides permanent supportive housing, rapid rehousing, and homelessness prevention services to individuals and families in need.

For over 15 years, Under 1 Roof has served Dallas, Collin, and Denton, Rockwall counties, working to keep people housed and help those experiencing homelessness return to stable housing. The organization does this through a comprehensive set of services, including:
Prevention Services  – including rental, mortgage, and utility assistance to stop evictions before they happen
Rapid Rehousing – to help individuals and families quickly exit homelessness and stabilize      in permanent housing
Permanent Supportive Housing (PSH) – for individuals facing chronic homelessness and high      barriers
Wraparound case management and support services – to promote housing retention, employment, and self-sufficiency

Under 1 Roof focuses on long-term solutions — not temporary shelter — because housing is the foundation for rebuilding lives.

Question 2

How to donate to Under 1 Roof?

Accepted Answer

💳 Online Donations
Visit their official donation page to make a one-time or recurring contribution: 
👉 under1roofdallas.org/donate

Your gift helps provide: 
     • $5,000 – Starter kits (sheets, towels, dishes, etc.) for 50 families
     • $2,000 – Beds for 40 individuals
     • $500 – 50 packs of bus tokens for job-seeking mothers
     • $100 – Gas vouchers to help mothers attend school and pick up children 
     • $150 – School supplies/uniforms per child

🛒 Amazon Wish List
Donate essential household items directly through their Amazon Wish List

🤝 Join “Friends of Under 1 Roof” (FU1R)
Become a recurring donor, volunteer, or advocate through the FU1R program. Members receive exclusive updates, event invitations, and recognition. Learn more and sign up here: 
👉 under1roofdallas.org/fu1r

📨 Mail a Donation
You can also mail a check to:
Under 1 Roof
5787 S Hampton Rd, Suite 390
Dallas, TX 75232

Every donation helps provide safe, stable housing and critical support services to those in need.
Thank you for making a difference!

Question 3

How can I donate to help a family?

Accepted Answer

Under 1 Roof benefits from the generosity of an ever growing number of people, businesses, churches and organizations. While the reasons for giving are as varied as their interests and financial circumstances, all share common desire to provide hope, dignity and a brighter future for homeless families receiving our services.

Question 4

How are donations spent?

Accepted Answer

At Under 1 Roof, we believe in transparency, stewardship, and impact.

💵 97% Services | 3% Administration

Donations to Under 1 Roof are allocated to various programs and services that directly benefit individuals and families facing homelessness:
Emergency Rental and Utility Assistance: Providing financial support to prevent evictions and utility shut-offs, helping families maintain stable housing.
Housing Navigation and Case Management: Assisting clients in finding and securing housing, and offering personalized support to address their unique needs.  
Essential Supplies: Supplying basic necessities such as food, cleaning and hygiene products, baby items, and activity packages to support physical and mental well-being.  
Educational Support: Ensuring children have the tools necessary to meet education requirements, including tablets and ongoing tutoring support.  
Warm and Welcoming Homes: Providing items that make program participants feel they have a home to go to, not just a roof with four walls.

Under 1 Roof emphasizes that every contribution directly fuels their mission to prevent displacement, secure safe housing, and offer the tools people need to rebuild their lives.

Question 5

What are the services at Under 1 Roof?

Accepted Answer

Under 1 Roof is a Dallas-based nonprofit organization dedicated to providing comprehensive housing and support services to individuals and families experiencing or at risk of homelessness. Their programs are designed to promote self-reliance and long-term stability.

🏠 Housing Services
Permanent Supportive Housing (PSH): Offers both scattered-site and project-based housing options for homeless families, particularly women and children. Clients receive intensive case management and access to essential support services through community partnerships.  
Rapid Rehousing:  Assists individuals and families in quickly exiting homelessness and returning to permanent housing. Services include housing search assistance, case management, and referrals to community resources.

💡 Prevention & Stabilization Services
Rental, Mortgage, and Utility Assistance: Provides financial support to prevent evictions and utility shut-offs, helping families maintain stable housing.
Legal Education and Services: Offers quarterly workshops, individual consultations, and legal representation to prevent evictions and address housing-related legal issues.
Life Skills Training: Provides classes in financial literacy, budgeting, employment readiness and other practical skills to promote self-sufficiency.

🤝 Supportive Services
Professional Case Management: Masters-level social work interns and staff provide individualized case management, crisis resolution counseling, and referrals to community resources. 
Transportation Assistance: Distributes bus vouchers to clients as needed to facilitate access to employment, education, and services.
Basic Needs Support: Offers essential items such as food, cleaning and hygiene products, baby items, and activity packages to support physical and mental well-being.

Under 1 Roof serves clients across Dallas, Collin, and Denton counties, focusing on single mothers and children. Their holistic approach aims to provide not just housing, but the tools and support necessary for individuals and families to achieve lasting stability.

Question 6

How do I obtain housing from Under 1 Roof?

Accepted Answer

Thank you for reaching out to us. We truly appreciate your initiative in seeking support.
 
At this time, all of our housing programs are currently at full capacity and we’re not able to offer immediate assistance. That said, we still want to provide information that may help you access support through other avenues or through our agency in the future.
 
To receive housing assistance in Dallas County, you’ll need to be added to the Coordinated Access System (CAS). CAS helps track individuals in need of housing assistance and connects them to appropriate resources. You can be added to CAS through several access points, including Emergency Shelters, Street Outreach, or the Homeless Crisis Line.
 
Once added to CAS, the CAS Team will assess your situation and provide a referral to an agency that can help connect you to housing. Please note that the referral may be to an agency other than ours, depending on your needs and availability. Placement in our program will depend on whether we’re the right fit for your needs and our current availability.
 
If you are seeking housing in Garland, our Rapid Rehousing program does not require you to be in the Coordinated Access System. However, you will need to have some connection to Garland, such as having lived, worked, or having family there. This program offers housing assistance for up to one year. Placement in this program will depend on current availability.
 
Please feel free to reach out if you have any questions. We’re here to help and hope you find the support you need.
 
Resources you may find helpful include:
 
Homeless Crisis Helpline: 888-411-6802
 211 Texas: https://www.211texas.org/
 Interfaith Family Services: https://interfaithdallas.org/get-help/housing/
 MLK Center: https://dallasmlkcenter.com/social-services/
 North Dallas Shared Ministries: https://ndsm.org
Harmony CDC: https://www.harmonycdc.org/housing
 Home Point: https://homepoint.org/housing-programs/permanent-supportive-housing/
Resource Guide: https://docs.google.com/spreadsheets/d/1N-jwEg9uGLgJ-HZJC0py81oajSYx5W0ZAqWIgh24HZI/edit?gid=1728688383#gid=1728688383