Rental Assistance Application Process​​
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Applications for rental assistance are open to Dallas County and Collin County and will close once capacity is reached.
We do not have funding for mortgage or utility assistance at this time.​​​​​​
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HOW TO APPLY:​
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STEP 1:
CHECK YOUR ELIGIBILITY BELOW
If any of the reasons listed below apply to you, do not continue with the application.
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STEP 2:​
GATHER YOUR REQUIRED SUPPORTING DOCUMENTS
Ensure you have all necessary documents before submitting.
Incomplete submissions will not be reviewed.
A full list of required documents is provided below—please review carefully.
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STEP 3:
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The application portal will open May 1st at 9:00 AM
YOU ARE NOT ELIGIBLE TO APPLY IF:
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You do not reside in Dallas County or Collin County.
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Your household's gross annual income exceeds the HUD income limits.
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You have a past-due balance. (Only May assistance available).
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You are seeking assistance with the first full month’s rent. (e.g., if your lease started mid-month, the following month is considered your first full month)
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You have a housing voucher or receive DHA/Section 8 assistance.
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​You reside in a boarding home, assisted living facility, group home, or other shared housing arrangement where you do not have a residential lease in your name.
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You have already paid your rent for the current month.​​
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Your property management or landlord does not accept rental assistance payments made by check.
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You have received rent, mortgage, or utility assistance from our agency or another agency in the past 12 months.
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You have not experienced a recent financial hardship or cannot provide documentation.
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Your hardship did not occur within the last 90 days (1-3 months).
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You have no plan to sustain rent payments going forward.
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Gross Annual Income Requirements​
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If residing in Dallas or Collin County and seeking rental assistance, please ensure your household's gross annual income does not exceed the 'Extremely Low 30% Income Limits':
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ALL DOCUMENTS LISTED BELOW ARE REQUIRED. IF ALL DOCUMENTS ARE NOT SUBMITTED, AN AUTOMATIC DENIAL WILL BE ISSUED.​​​
Accepted Supporting Documents
RENTAL | MORTGAGE
ASSISTANCE
Note: Mortgage assistance funding is currently unavailable. Documents are listed for reference only.
Photo ID/Driver’s License (All members of the household over 18 yrs. old)
Social Security Card (All members of the household)
Copy of Lease (1st 8 pages - Signed)
Mortgage Statement (Required when applying for Mortgage Assistance)​
Proof of Income for all leaseholders (Two most recent check stubs or one month of bank statements)
No Income Form (For applicants without income. Form will be linked in the portal.)
Benefit Documents (Food Stamps, SSI, etc.) - if applicable
One Year Ledger (If it's a new lease, may be less than one year)
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Late Notice (if applicable)
Financial Impact Documentation
(Documentation on what has occurred that is causing you to need assistance - personal statements are not accepted)
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UTILITY ASSISTANCE
Note: Utility assistance funding is currently unavailable. Documents are listed for reference only.
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Photo ID/Driver’s License (All members of the household over 18 yrs. old)
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Social Security Card (All members of the household)
Copy of Lease (1st 8 pages - Signed)
Proof of Income for all leaseholders (Two most recent check stubs or one month of bank statements)
No Income Form (For applicants without income. Form will be linked in the portal.)
Benefit Documents (Food Stamps, SSI, etc.)
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3 Previous Utility Bills (Current and last 2 month's bill)
Financial Impact Documentation
(Documentation on what has occurred that is causing you to need assistance - personal statements are not accepted)
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Photos & Screenshots from your phone will NOT be accepted. Please submit ALL documents in a PDF format. If you have documents in a hard copy, please utilize the following apps to scan your documents into a PDF format:
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1.) Microsoft Office Lens: (Android/Apple)
2.) CamScanner: (Android/Apple)
3.) Adobe Scan: (Android/Apple)
I’VE APPLIED, NOW WHAT?
Submitting an application does NOT guarantee funding. The timeline from application submission to funding is approximately 2 to 3 weeks.
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Once your application is received, a case manager will contact you to schedule an intake interview. Once your intake interview is complete and qualifying documents are received and reviewed, Under 1 Roof’s Case Management team will process your application.
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Due to the volume of applicants, there is no need to call to inquire on the status of your application. You will be notified of your application decision via email.
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For questions, please visit our FAQ. If you need further assistance, contact our office at (214) 343-4000 or email intake@under1roofdallas.org. You can also visit our resource guide for alternative assistance options.
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