Rental & Utility Assistance Application Process
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SEPTEMBER APPLICATIONS HAVE REACHED CAPACITY
APPLICATIONS WILL RE-OPEN FROM October 1, 2024 – October 5, 2024 OR UNTIL CAPACITY IS REACHED
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Please note whether you are seeking rental or utility assistance, we are unable to assist towards past due balances. Payment can only be made towards the current month’s balance. Example: If applying for assistance in the month of October, the only amount that can be owed is October’s balance. All previous balances MUST be paid off prior to submitting an application.​​
YOU ARE INELIGIBLE TO APPLY IF:
You have received rental or utility assistance from our agency within the last 6 months.
You have a past due balance.
You are seeking assistance with the first month’s rent.
You have a housing voucher or receive DHA/Section 8 assistance.
You have already paid your October rent.​​
ALL DOCUMENTS LISTED BELOW ARE REQUIRED. IF ALL DOCUMENTS ARE NOT SUBMITTED, AN AUTOMATIC DENIAL WILL BE ISSUED.
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Accepted Supporting Documents
RENTAL ASSISTANCE
Photo ID/Driver’s License (all members of the household over 18 yrs. old).
Social Security Card (all members of the household)
Copy of Lease: 1st – 8 pages (Signed)
Proof of Income (Two Check Stubs)
Benefit Documents (Food Stamps, SSI, etc.) ~ if applicable
Late Notice & One Year Ledger
Financial Impact Documentation
(documentation on what has occurred that is causing you to need assistance)
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Completed Application (Will be linked during open submission period)
UTILITY ASSISTANCE
Photo ID/Driver’s License
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Social Security Card
Copy of Lease: 1st – 8 pages (Signed)
Proof of Income (Two Check Stubs)
Benefit Documents (Food Stamps, SSI, etc.)
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3 Previous Utility Bills (Current and Last 2 Month's Bill)
Financial Impact Documentation
(documentation on what has occurred that is causing you to need assistance)
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Completed Application (Will be linked during open submission period)
Photos & Screenshots from your phone will NOT be accepted. Please submit ALL documents in a PDF format. If you have documents in a hard copy, please utilize the following apps to scan your documents into a PDF format:
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1.) Microsoft Office Lens: (Android/Apple)
2.) CamScanner: (Android/Apple)
3.) Adobe Scan: (Android/Apple)
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I’VE APPLIED, NOW WHAT?
Submitting an application does NOT guarantee funding. The timeline from application submission to funding is approximately 2 to 3 weeks.
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Once your application is received, a case manager will contact you to schedule an intake interview. Once your intake interview is complete and qualifying documents are received and reviewed, Under 1 Roof’s Case Management team will process your application.
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Due to the volume of applicants, there is no need to call to inquire on the status of your application. You will be notified of your application decision via email.
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If you have any questions, feel free to contact our office at (214)-343-4000 or send an email to: intake @ under1roofdallas.org.
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