Rental & Utility Assistance Application Process
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APPLICATIONS ARE CURRENTLY CLOSED
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Applications for rent and utility assistance are closed and will not reopen for December.
We apologize for any prior communication stating otherwise. Please visit our website in late December for updates on when applications will reopen in 2025.
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Please note whether you are seeking rental or utility assistance, we are unable to assist towards past due balances. Payment can only be made towards the current month’s balance. Example: If applying for assistance in the month of November, the only amount that can be owed is November’s balance. All previous balances MUST be paid off prior to submitting an application.​​
YOU ARE INELIGIBLE TO APPLY IF:
You do not reside in Dallas County or Collin County.
You have received rental or utility assistance from our agency within the last 12 months.
You have a past due balance.
You are seeking assistance with the first month’s rent.
You have a housing voucher or receive DHA/Section 8 assistance.
You have already paid your rent for the current month.​​
ALL DOCUMENTS LISTED BELOW ARE REQUIRED. IF ALL DOCUMENTS ARE NOT SUBMITTED, AN AUTOMATIC DENIAL WILL BE ISSUED.
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Accepted Supporting Documents
RENTAL ASSISTANCE
Photo ID/Driver’s License (all members of the household over 18 yrs. old)
Social Security Card (all members of the household)
Copy of Lease (1st 8 pages - Signed)
Proof of Income (Two Check Stubs)
Benefit Documents (Food Stamps, SSI, etc.) - if applicable
One Year Ledger (if it's a new lease, may be less than one year)
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Late Notice (if applicable)
Financial Impact Documentation
(documentation on what has occurred that is causing you to need assistance - personal statements are not accepted)
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Completed Application (Will be linked during open submission period)
UTILITY ASSISTANCE
Photo ID/Driver’s License (all members of the household over 18 yrs. old)
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Social Security Card (all members of the household)
Copy of Lease (1st 8 pages - Signed)
Proof of Income (Two Check Stubs)
Benefit Documents (Food Stamps, SSI, etc.)
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3 Previous Utility Bills (Current and Last 2 month's Bill)
Financial Impact Documentation
(documentation on what has occurred that is causing you to need assistance - personal statements are not accepted)
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Completed Application (Will be linked during open submission period)
Photos & Screenshots from your phone will NOT be accepted. Please submit ALL documents in a PDF format. If you have documents in a hard copy, please utilize the following apps to scan your documents into a PDF format:
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1.) Microsoft Office Lens: (Android/Apple)
2.) CamScanner: (Android/Apple)
3.) Adobe Scan: (Android/Apple)
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I’VE APPLIED, NOW WHAT?
Submitting an application does NOT guarantee funding. The timeline from application submission to funding is approximately 2 to 3 weeks.
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Once your application is received, a case manager will contact you to schedule an intake interview. Once your intake interview is complete and qualifying documents are received and reviewed, Under 1 Roof’s Case Management team will process your application.
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Due to the volume of applicants, there is no need to call to inquire on the status of your application. You will be notified of your application decision via email.
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If you have any questions, feel free to contact our office at (214)-343-4000 or send an email to: intake @ under1roofdallas.org.
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